jeetwin's Privacy Policy

This Privacy Policy applies to all services on the jeetwin platform — whether you interact with us through the website, mobile application, or any other digital channel, this policy is in effect. By using this platform you acknowledge that you have read, understood, and agreed to this policy.

jeetwin believes that the privacy of user information is a fundamental right. We therefore collect only the information that is necessary and use the latest technology to keep it secure. Reading this policy together with our Terms and Conditions will give you a complete picture.

This policy has been prepared in accordance with the applicable laws and regulations of Bangladesh. Any disputes will be resolved in line with the prevailing data protection laws of Bangladesh.

jeetwin may collect the following types of information. In each case, information is taken for a specific purpose and is not stored unnecessarily.

2.1 Registration and Identity Information

• Full name and date of birth (for age verification — to confirm the 21+ requirement)
• Mobile number and email address
• National ID card or passport number (at the time of KYC verification)
• Username and password (stored in encrypted form)

2.2 Financial Transaction Information

• Mobile financial service account numbers (bKash, Nagad, Rocket, Upay)
• Deposit and withdrawal history
• Transaction amounts and dates

2.3 Technical and Usage Information

• IP address and device type
• Browser information and operating system
• Login time and location (at a general level)
• Time spent on the platform and game play history
• Cookies and session data

2.4 Communication Information

• Messages exchanged via live chat and email
• Content of complaints and feedback

Collected information is used only for the legitimate purposes described below. This information is not used for any other purpose without the user's consent.

1. Creating, verifying, and managing accounts.
2. Processing financial transactions such as deposits and withdrawals.
3. Ensuring platform security and preventing fraud.
4. Verifying the 21+ age requirement and ensuring responsible gaming.
5. Providing bonuses, promotions, and personalised offers.
6. Providing customer support — via live chat and email.
7. Identifying technical issues and improving the platform.
8. Meeting legal and regulatory obligations.

The jeetwin website and app use cookies and similar tracking technologies. These are used to improve the user experience and to analyse how the platform performs.

4.1 Types of Cookies

• Essential Cookies: Required for login sessions and security. Disabling these will prevent the platform from working properly.
• Functional Cookies: Remember your preferences, language, and settings.
• Analytics Cookies: Used to understand which pages are visited most. This data does not identify any individual.
• Marketing Cookies: Used to show offers based on your preferences. You have the option to disable these.

4.2 Cookie Controls

You can delete or disable cookies at any time from your browser settings. However, please note that disabling essential cookies may prevent you from accessing your jeetwin account.

jeetwin never sells your personal information. However, in certain situations limited information may be shared with trusted third parties.

5.1 Situations Where Information May Be Shared

• Payment Processors: The minimum necessary information is passed to service providers such as bKash, Nagad, Rocket, and Upay to confirm transactions.
• Game Providers: Technical information is used to verify the security and fairness of gameplay; this does not include personal identity information.
• Technology Service Providers: Companies providing hosting, cybersecurity, and analytics services operate under strict confidentiality agreements.
• Legal Authorities: Required information may be provided in compliance with a valid legal directive or court order.

5.2 Situations Where Information Is Not Shared

• Selling or transferring information to advertising networks or data brokers.
• Sharing information with any unnecessary third party without your explicit consent.

jeetwin uses multiple layers of security to keep user information safe.

• SSL Encryption: All data transmission on the website and app is encrypted using SSL technology, so third parties cannot read this information.
• Password Hashing: Your password is not stored directly; it is kept as an encrypted hash.
• OTP Verification: OTP-based two-step verification is used during login and transactions.
• Access Controls: Only authorised staff can access limited information on a need-to-know basis.
• Regular Security Reviews: Security assessments are carried out regularly to identify system vulnerabilities.

However, no organisation can guarantee complete security on the internet. It is therefore important that you keep your own password confidential and log out after using an unfamiliar device.

jeetwin retains your information only for as long as necessary or required by law. Below are the general retention periods for different types of information:

• Account Information: While the account is active and for at least five years after closure (for financial transaction records).
• Transaction History: For the period required to meet legal and anti-money laundering obligations.
• Communication Records: All support-related messages are retained for a maximum of two years.
• Cookies and Session Data: Deleted when the session ends or within a maximum of 30 days.

Once the retention period ends, information is securely deleted or anonymised so that no individual can be identified from it.

By using the jeetwin platform you have the following rights. To exercise any of these rights, please contact our support team.

1. Right to Access: You can request to know what information we hold about you.
2. Right to Rectification: You can apply to have incorrect or incomplete information corrected.
3. Right to Erasure: In certain cases you can request that your information be deleted. However, where legal obligations exist, it may not be possible to delete all information.
4. Right to Restrict Processing: You can apply to temporarily restrict the use of your information for specific reasons.
5. Right to Opt Out of Marketing: You can request at any time to stop receiving promotional messages.
6. Right to Complain: If you believe your data privacy has been violated, you can lodge a complaint with the relevant authority or with jeetwin's support team.

All jeetwin services are for persons aged 21 years or above (21+) only. We do not intentionally collect any information from minors. Age verification is in place at the time of registration and additional identity verification may be requested if needed.

If a minor's information is collected by mistake, the account will be closed and the information deleted as soon as we are notified. To learn more about responsible gaming, please read our Responsible Gaming page.

jeetwin reserves the right to change this Privacy Policy at any time. For significant changes, advance notice will be sent to your registered email address and the updated date will be shown on this page.

Continuing to use the platform after a change will be taken to mean that you have agreed to the new policy. It is therefore recommended that you check this page regularly. Our About Us page has more detailed information about jeetwin's services and goals.